No.

In general, we do not provide support for custom code or custom scripts. We assume that if a customer wants to use Perl, CGI, PHP, Python, ASP or any other SSI scripting language, that they have the necessary programming skills to manage their own scripts. The SSI tools we provide are meant only for advanced users and for users who are knowledgeable enough to manage their scripts using these tools.

If you have limited expirience or knowledge about server-side scripting and troubleshooting custom code, we strongly recommend that you look into hiring a web developer to assist you. As your host, our first responsibility is for hosting your files on our platform and providing the proper SSI hosting environment.

There are, however, several exceptions in which we will consider troubleshooting your custom code/scripts. If your issues resulted from any of the following, we will do our best to assist you:

# Platform Migration - In cases of upgrading or switching platforms. We will troubleshoot scripts which worked on the old platform prior to migration, but do not currently work on the new platform (Only within 2-3 weeks after migration);

# FormMail.pl - We will attempt to troubleshoot individual copies of the generic FormMail.pl that is available from open source repositories on the Web. Yet we cannot troubleshoot this script if it has been extensively customized. Also, we cannot support other form processor script issues using our mail programs: sendmail and PHPMail. We recommend and will support our form processor script.

# Scripts which worked for weeks/months and have no modifications done, but suddenly stopped working;

# All server-side scripts which we provide as a part of your plan;

# Cases which do not fall under the above listed categories are generally not supported.

Although, we do offer Website Maintenance Plans in which we may be able to help you correct the problem.

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