If you received an email entitled 'Upcoming Domain Renewal Notice' asking to renew your domain, but don't know what next steps to take READ ON!
Renew Your Domain
If you get a domain renewal email you can renew your domain:
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Log in to your Client Portal
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Navigate to My Domains and click the View Details button next to the domain in question
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Scroll down on the next page and at the bottom and click the Renew Domain button
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You will be guided through the order and checkout process
Set Your Domain Registration to Auto-Renew
If you see that your domain is set to auto-renew, then your account MAY renew but it also MAY NOT renew. Whether it will actually auto-renew depends on whether you have a credit card on file with us.
When your domain is set to auto-renew that you will get INVOICED for the renewal. If you have a credit card on file with us, then we attempt to charge your card for any and all invoices that generate. If an invoice generates for your domain, and you have a valid card on file with us, then you should get renewed automatically. However, we will not try charge the card until the listed due date which is usually the expiration date.
If you don't want to wait, you can order a renewal on your own:
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Log in to your Client Portal
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Navigate to My Domains and click the View Details button next to the domain in question
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Scroll down on the next page and at the bottom and click the Renew Domain button
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You will be guided through the order and checkout process
